We have been working with the Department for International Trade in the UK to ensure that our paperwork is compliant with new customs requirements.
Update 14/4/2021: We have been experiencing delays with orders to Germany and Sweden, due to new customs checks. Please get in touch with us for tracking information if you are concerned about your order.
Thank you to our customers who have helped us to translate our information labels into French and German to enable a speedy transit through customs.
Live insects are sent by Royal Mail because courier companies will not handle live insects internationally.
Cimex Store regularly ship bedbugs all over the World, but primarily Western Europe, USA and Canada. For most countries there are no restrictions on the importation of bedbugs, because they naturally occur in virtually every country we ship them to! Please check import restrictions for your country, prior to ordering.
Please note: We are unable to ship live bedbugs to Norway without an import licence.
Delivery to most parts of Europe and US takes 7-10 working days from dispatch, there are no guarantees for this service.