Most orders are shipped on Tuesdays and Wednesdays of each week.
Cimex Store regularly ship bedbugs all over the World, but primarily Western Europe, USA and Canada. For most countries there are no restrictions on the importation of bedbugs, because they naturally occur in virtually every country we ship them to. Please check import restrictions for your country, prior to ordering.
Please note: We are unable to ship live bedbugs to Norway without an import licence.
Delivery to most parts of Europe and US takes 7-10 working days from dispatch, there are no guarantees for this service.
If packages take more than 2 weeks to be delivered, please let us know so that we can send a replacement.
Deliveries to most countries seem to be getting through in reasonable time.
Now that Britain is no longer part of the EU, taxes are charged at the point of entry in the destination country. This seems to be the cause of some of the recent delays customers have been experiencing. We now place an invoice in a document wallet on the outside of every order. This makes it easier for Customs at the point of entry to assess the value of the order and apply taxes accordingly.
Some customers in Switzerland have had to pay an additional £70-80 in veterinary inspection fee. However, this does not seem to apply to all packages.